Ms. Erica Pelaez was in a group booked by Ms. Regina Reyes reserved online last October 17, 2013. They booked 3 rooms good for two persons in each room from January 16 to January 20, 2014.
Ms. Reyes’ friends arrived earlier in the hotel last January 16, 2014 and they were the ones who filled up the registration forms and wrote their accompanying persons. The rooms they occupied are the following 207, 213 and 215. While they were filling up the guest registration form, they asked if they could cancel one room, for whatever reasons, we do not know. The Hotel OIC, Ms. Bienna Joy Dato-on explained to them the cancellation and amendment policies. After they were informed of the policy, they did not anymore pursue the cancellation.